Shipping policy

This Delivery and Shipping Policy covers all aspects of dispatch, delivery and restrictions of WC Product Limited ("Westmoreland Cosmetics", "we", "us", "our").

By using our Services, you acknowledge that you have read and understood this Delivery and Shipping Policy.

Delivery and shipping locations:

·        UK and EU (mainland) only

·        We do not currently offer international shipping

Processing times and cut-offs:

Orders are usually processed and dispatched within 2–3 working days (Monday–Friday, excluding weekends and public holidays).

Orders placed after 4.00pm will be processed the next working day.

Promotional periods and Christmas:

During Promotional periods and Christmas, unusually high order volumes may result in delays to dispatch and delivery.

While we will use reasonable endeavours to process and dispatch all orders promptly, delivery time frames cannot be guaranteed during this time, even where such services have been selected and paid for.

Delivery and shipping

We currently offer delivery within the UK and to EU destinations listed below. Delivery to the US and other international destinations is not currently available.

Delivery estimates are calculated from dispatch, not the date an order is placed. Orders placed over the weekend or on bank holidays will be processed on the next available working day.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs clearance, local courier operations, public holidays or circumstances outside our control.

Separate terms will be stated under the Delivery and Shipping Policy for seasonal and promotional periods (where applicable).

UK delivery:

Standard Delivery (Royal Mail Tracked 48) from £5.99: Estimated 2-3 working days from dispatch.

Express Delivery (Royal Mail Tracked 24) from £7.99: Estimated 1-2 working days from dispatch. Orders placed before 12.00pm may qualify for same-day dispatch, subject to fulfilment availability and operating days. Additional charges may apply and will be shown at checkout.

Next Day (DPD) from £10.50: Estimated 1 working day from dispatch. Orders placed before 3.00pm may qualify for same-day dispatch, subject to fulfilment availability and operating days. Monday to Friday delivery only, excluding bank holidays. Additional charges may apply and will be shown at checkout.

EU delivery:

Standard Delivery (DHL International): Estimated 1-3 working days from dispatch depending on delivery destination and customs clearance.

Shipping charges are calculated based on delivery destination and the total parcel weight.

The delivery cost, customs duties, taxes and standard 4% handling fee will be calculated at checkout.

Customers should review the full order at checkout before completing their purchase.

Additional customs duties, import taxes, clearance charges or handling fees applied by local authorities or delivery providers are the responsibility of the customer.

EU customers may have additional statutory consumer rights under applicable local law, including withdrawal rights. Please refer to the Returns and Refunds Policy page for further information.

EU delivery costs:

All prices shown above are in GBP. Where checkout is displayed in another currency, the applicable charges will be shown in that currency.

We reserve the right to refuse or cancel orders where shipping restrictions, regulatory requirements or dangerous goods transport rules prevent fulfilment to a delivery destination.

Once your order has been dispatched, you will receive confirmation with tracking details (where available).

Safe place deliveries:

If you request that your order is left in a safe place or with a neighbour, you accept full responsibility for the goods once delivered. We are not liable for any loss, theft or damage thereafter.

Delays and compensation:

Delivery times are estimations only and are not guaranteed. We are not responsible for delays caused by couriers, weather, strikes, customs or events beyond our reasonable control.

Compensation for lost parcels is limited to the amount recoverable from the courier (for example, Royal Mail compensation is typically capped at £50).

Risk:

Risk of loss or damage passes to you when the products are delivered to the address provided or to a safe place / recipient designated by you, the customer.

Restrictions:

We cannot deliver to PO Box addresses.

Failed delivery & returned parcels:

If a delivery cannot be completed due to circumstances attributable to the customer, including providing an incorrect or incomplete delivery address, failing to accept delivery or failing to collect the parcel within the carrier's required timeframe, the parcel may be returned to our warehouse.

The customer is responsible for all costs incurred as a result of the failed delivery and return. Any refund issued will be reduced by these costs.

These costs may include, but are not limited to:

·       Return shipping charges

·       Redelivery charges

·       Handling and processing fees

·       Storage fees

Business closure dates 2026 (Public Holidays):

·        1^st January (Thursday) – New Year's Day

·        3^rd April (Friday) – Good Friday

·        6^th April (Monday) – Easter Monday

·        4^th May (Monday) – Early May Bank Holiday

·        25^th May (Monday) – Spring Bank Holiday

·        31^st August (Monday) – Summer Bank Holiday

·        25^th December (Friday) – Christmas Day

·        28^th December (Monday) – Boxing Day (substitute day)

Contact us:

Email: customerservice@westmorelandcosmetics.com

Address: WC Product Limited, Techno Centre, Station Road, Leeds, West Yorkshire, United Kingdom, LS18 5BJ.

Company number: 16085256

Last updated: 18th June 2026